Title: Clinical Application Specialist
- Provide product clinical training for newly installed customers, answer customer questions, and improve customer utilization rate and Mindray product satisfaction;
- Solve the problems and faults encountered by customers when using products, provide customers with technical, application and clinical support, and timely feed back to the headquarters to expedite the rapid resolution of problems;
- After the products are introduced to the market, assist the customer to confirm the performance verification scheme after installation and assist in completing the after-sales performance verification;
- Regularly visit VIP customers, understand the use of end products and competitive products, timely find out the fluctuation of test items, regularly check the operation of instruments and solve faults, feedback, and communicate with sales, and cooperate to maintain customer relations;
- Collect and analyze the service needs of customers, report to the headquarters, and provide services to meet the needs of customers;
- Evaluate the windows for end-users before installation, evaluate the site and assist in installation;
- Provide training with demo machine to clients, answering technical enquiries and assist in evaluation program support.
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Bachelor degree and above |
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Chemical Engineer, Bacteriological Chemistry, Medical Scientist |
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Minimum 5 years experience in medical equipment company in similar areas and knowledge of applications. Statistical analysis for applied sciences. |