Title:  IVD Service Clinical Application Specialist

Service Clinical Application Specialist (IVD)

Location: Kazakhstan

Responsibilities:

• Analyze application issues from distributors and end users and provide clear solutions.

• Escalate complex cases to regional support when needed.

• Conduct product and application training for local distributors.

• Evaluate distributors’ service skills and ensure proper support for end users.

• Provide on-site and remote application support to key customers and KOLs.

• Build good working relationships with doctors and laboratory staff.

• Follow up on open application issues and customer requests.

• Work closely with local internal teams and external partners.

• Prepare training materials and deliver trainings for distributors and end users.

• Support internal trainer development and education events.

   

   

Requirements

• • 3+ years of work experience in a clinical laboratory.

  • Practical experience with IVD products (hematology, serology or similar fields).

  • Good understanding of IVD product principles and clinical use.

  • 3+ years of experience in an IVD company or distributor in an application or technical role.

  • Experience in customer support and relationship management.

  • Experience in technical or application training.

  • Experience in on-site troubleshooting and technical support.

  • Strong communication skills with doctors and laboratory customers.

  • English – intermediate or higher (for training materials and regional communication).

  • Willingness to travel within Kazakhstan.