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Title:  PMLS Service Engineer-IT Product

Key Responsibilities

1. Basic Healthcare IT Project Delivery:

  • Lead the planning, execution, and closure of healthcare IT projects, including but not limited to electronic medical record (EMR) system connection, and medical device IT integration.
  • Collaborate with cross-functional teams (clinical staff, IT support, vendors) to define project scope, timelines, and resource allocation, ensuring adherence to healthcare-specific constraints (e.g., minimal disruption to patient care hours).
  • Conduct risk assessments for technical issues (e.g., data loss, system downtime) and implement mitigation plans; ensure all deliverables meet regulatory standards and client quality requirements.
  • Track project progress via tools, and provide regular status reports to stakeholders; resolve on-site technical bottlenecks (e.g., medical equipment connectivity failures) in a timely manner.

 

2. End-to-End Management of Strategic Healthcare IT Projects

  • Own the full lifecycle of high-priority, enterprise-level healthcare IT projects (e.g., hospital-wide EHR system integration).
  • Lead demand analysis by working with C-suite healthcare clients to translate business goals into technical requirements.
  • Manage vendor relationships for key healthcare IT solutions (e.g., EHR vendors like Epic or Cerner); negotiate service level agreements (SLAs) and ensure vendor deliverables align with project milestones.
  • Oversee user acceptance testing with clinical end-users (doctors, nurses, medical billing staff); gather feedback to refine solutions and ensure usability in fast-paced clinical environments.
  • Lead post-launch evaluation: measure project success against KPIs (e.g., user satisfaction scores) and document lessons learned for future projects.

 

3. Healthcare IT Team Capability Building

  • Design and deliver role-specific training programs for junior IT engineers & field service engineer, focusing on healthcare-specific technical skills.
  • Establish a knowledge-sharing framework: create a repository of healthcare IT best practices (e.g., medical device IT integration guides) and organize regular workshops on technologies.
  • Mentor team members on project management methodologies tailored to healthcare projects.

 

4. Proactive Client Engagement & Healthcare Workflow Alignment

  • Conduct regular on-site/client site visits to healthcare facilities to map end-to-end clinical workflows.
  • Interview clinical and administrative staff to assess current usage of IT products: identify pain points and unmet needs.
  • Proactively identify business opportunities: align client needs with additional services and collaborate with the sales team to propose solutions.

 

5. Channel Partner Capability Development

  • Design a partner enablement program: provide technical training, share sales collaterals (case studies of successful hospital implementations), and offer ongoing technical support.
  • Establish performance metrics for channel partners and conduct regular reviews to optimize collaboration; resolve partner challenges to ensure smooth project execution.

 

6. Service Marketing & Revenue Growth for Healthcare IT

  • Collaborate with the marketing team to develop healthcare-focused service messaging: highlight how our IT solutions address industry pain points.
  • Support sales initiatives by delivering technical demos to potential clients; prepare cost-benefit analyses to demonstrate ROI.
  • Identify opportunities to upsell/cross-sell services to existing clients.
  • Track service revenue performance against targets; analyze trends to refine service sales strategies and drive sustainable growth.

 

Requirements & Qualifications

  • Bachelor’s degree in Biomedical, Computer Science, Information Technology, Healthcare Informatics, or a related field; Master’s degree is a plus.
  • Experience integrating bedside medical devices into hospital information systems for data collection. Familiarity with Python or Mirth, capable of writing simple scripts for data interface mapping. Knowledge of HL7 messaging protocols, with the ability to analyze and compare differences in HL7 protocols across various manufacturers. Understanding of hospital network architecture, with experience troubleshooting hospital network connectivity issues.
  • 3+ years of experience in healthcare IT project management or technical implementation, with hands-on experience with EHR/EMR systems (Epic, Cerner, or Meditech preferred) and healthcare regulatory standards (HIPAA, HITECH).
  • Project management certification (PMP, CAPM) or healthcare IT certification (CHCIO, CPHIMS) is highly desirable.
  • Strong technical skills: proficiency in network infrastructure, cloud computing (AWS/Azure for healthcare), medical device IT integration, and cybersecurity best practices for healthcare data.
  • Excellent client engagement skills: ability to communicate complex technical concepts to non-technical stakeholders (doctors, nurses, hospital administrators) and build trust-based relationships.
  • Experience with channel partner management and service revenue generation in the healthcare industry is a plus.
  • Ability to travel up to 30% (for client site visits and partner meetings).

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