Title: Senior Service Engineer MIS
Key Responsibilities
1. Service delivery: Through product training, obtain qualifications, and complete client installation, repair, maintenance and other related work.
Conduct risk assessments for technical issues and implement mitigation plans; ensure all deliverables meet regulatory standards and client quality requirements.
Track project progress via tools, and provide regular status reports to stakeholders; resolve on-site technical bottlenecks in a timely manner.
2. Customer management: Actively visit key customers, understand product and service performance, track and solve abnormal situations and customer needs, assist marketing in carrying out service activities for key customers and key business opportunities, and improve customer satisfaction.
3. Channel management: Pay attention to the development of channels and improve the service capabilities of channels by improving the system construction of channels. Pay attention to channel service quality and reach corresponding improvement plans. Provide technical support and training to channels.
Design a partner enablement program: provide technical training, share sales collaterals (case studies of successful hospital implementations), and offer ongoing technical support.
Establish performance metrics for channel partners and conduct regular reviews to optimize collaboration; resolve partner challenges to ensure smooth project execution.
4. Service revenue: Through channel and client visits, discover and follow up business opportunities. Achieve the set tasks for the year. Tracking distributor spare parts orders.
Track service revenue performance against targets; analyze trends to refine service sales strategies and drive sustainable growth.
5. Project management: monitoring, implementation, management and completion of projects
6. Platform construction: assist the company's functional departments to optimize the platform, including call centers, parts supply, etc.
Requirements & Qualifications
- Bachelor degree or above, major in electronics, biomedical engineering is preferred
- Good written and spoken English；Interviews will be conducted in English.
- Experience about network, PACS integration.
- Experience: more than 3-year experience as service engineer; Experience with Ultrasound, X-Ray, Mobile X-Ray
- Excellent client engagement skills: ability to communicate complex technical concepts to non-technical stakeholders (doctors, nurses, hospital administrators) and build trust-based relationships.
- Experience with channel partner management
- Ability to travel up to 30% (for client site visits and partner meetings).
- Knowledge and skills: Good teaching, communication skills; Good information collecting and analyzing ability; Adaptable to cross- culture environment