Title:  Field Service Engineer

Requirements:

• Bachelor Degree of above, majoring in Medical, Technical Bio-medical, or related field.
• Over 5 years working experience as Field Service Engineer, handling IVD products (Hematology, Chemistry, Immunoassay).
• Intermediate English speaking and writing skills.
• Proficient at Microsoft Office software and internal sales management system, preferably experienced in SAP operation.
• Domicile in Jakarta.

Responsibilities:

• Provide services including installation, troubleshooting, etc. as per customer’s request.
• Handle and follow up customers complaints through phone, mail or other in timely and effective manner.
• Ensure customer’s satisfaction.Generate revenue from distributors, end users for service contract, spare parts, labor service, upgrade, etc.
• Coordinate with distributors and other related departments to follow up complicated problems as well as big projects.