Title:  Strategic Key Account Manager

Requirements:

• Bachelor’s degree or above. Majoring in Biomedical/Electronic Engineering, or another related field.
• At least 3 years of experience in Customer Service experience and solid background in Medical Device Industry.
• Excellent English speaking and writing skills.
• Great communication skills, team management, and well-organized.
• Good marketing sense in improving customer’s loyalty and trust.

Responsibilities:

• Conduct productive visits and observations to key customers.
• Establish customers’ profiles and make analysis according to key indicators of service requirements and their characteristics.
• Supervise and evaluate service activities on key customers.
• Dig out customer painful points as well as recognize service potential opportunities.
• Maintain good relationship with key customers and continuously improve customer service activities.
• Develop plans and programs to achieve service goals and boost customer satisfaction.
• Internal sales & service synergy and communication with HQ department to push the comprehensive issue.