Title: Customer Service Engineer
Responsibilities:
- Provide remote,on-site support for technical issues and requirements encountered in medical imaging products,take the ultimately responsibilities of key account overall satisfaction
- Perform empowerment according to the business needs and requirements, ensure the capability of distributors engineer could match local business situation
- Support the delivery of major regional projects and the implementation of quality plans;
- Monitor regional service delivery performance and perform the bridge to escalate issues effectively from local to HQ team
- Lead the new product service introduction within the region, drive the acquisition of service qualifications for new products, monitor the progress of new product service deployment, and provide necessary on-site support for the first unit installation.
Requirements:
- Education: Bachelor degree or above, major in electronics, biomedical engineering is preferred;
- Ability: Have certain management ability and market observation,more than 3-year experience as service engineer
- Knowledge and skills: Good written and spoken English；Good teaching, communication skills; Good problem solving skills; Good information collecting and analyzing ability; Comfortable with frequent travel; Adaptable to cross- culture environment；
- Others: Positive work attitude, with a certain degree of pressure-resistant ability; Familiar with computer and office software