Title: Business Coordinator
Daily Order Processing &Customer Date Maintenance
- Issue PI/SO within 24 hours if there's no particular reason (like part# problem, special price application, etc.)
- Monitor order qualified to be imported according to Register List.
- Generate Production Order (ISTO) for Back to Back Orders and Stock Orders within 2 days after SO approval.
- Maintain the business condition in SAP System accurately every day, including but not limited to payments, goods ready status, delivery status and installation progress.
- Submit unblocked DN to customer and warehouse to fulfill order.
- Submit Financial Invoice after retrieving POD.
- Create ISTO for missing items as per ETA Report twice a week.
- Payment follow-up
Order Following Up
- Feedback blocked DN to Sales Rep in time.
- Feedback the stock and overdue information along with SO;
- Liaison with HQ for order issue solution (SAP issue, Part Number issue)
- Liaison with HQ to monitor and track back-to-back order to Mexico as scheduled.
- Accurate information shared with Sales Rep on time for better customer service or urgent customer solutions.
- Close the SO which is open for over 2 months, after SR confirmation.
- Close follow-up with 3PL to deliver orders to distributors
- Constant communication with Distributors.
Documentation
- Archive stocks, delivery, import/export documents, effective locate document when needed.
Teamwork
- Work with team for daily work, especially for high challenge task. And make the backup once it's necessary.
- Share materials needs with the team to fulfill the distributor’s requirements