Title:  Service Engineer - IVD

Responsibilities:

1. Provide technical support (IVD Lab equipment) to local distributors;
2. Service management and improvement (training ,spare parts, trouble shoot) to local distributors;
3. Execute headquarters’ service requirement and establish suitable service strategy for the local market;
4. Maintain and improve customer satisfaction and improvement, dynamic competition investigation;
5. Organize added-value service to local market, improving Mindray service reputation;
6. Achieve targets on service sales revenue and contract signing.

Requirements:

1. Bachelor's Degree is mandatory, major in engineering (bioengineering/Biomedical) or equivalent; Preferably specialized in Biotechnology, Biomedical equipment or equivalent;
2. More than 3 years of customer service-related experience in medical industry, IVD LAB product (Chemistry/Immunoassay/Hematology and so on) and Quality Control experience are preferred; 
3. Strong coaching and leadership skills, able to motivate internal employees and outside partners;
4. Good communication skills and strong customer service awareness and teamwork spirit;
5. Accept frequently international business trip.