Title:  Regional Technical Support- IVD Clinical Application Specialist, EU

Regional Technical Support- IVD Clinical Application Specialist, EU

Location: Milan, Italy

Focusing on Italian market, covering European countries.

Highly Competitive Salary + Excellent Benefits + Career Enhancement

An exciting opportunity is now available for an expert to support the growth of our IVD business in this dedicated segment. You will be highly results driven, commercially focused, ensuring the local team is providing the best services!

Founded in 1991, Mindray is a leading global provider of medical devices and solutions.

Firmly committed to our mission to “advance medical technologies to make healthcare more accessible”, we are dedicated to innovation in the fields of Patient Monitoring & Life Support, In-Vitro Diagnostics, Medical Imaging Systems and Orthopaedics, amongst others. Mindray possesses a sound global R&D, marketing and service network. Inspired by our customers’ needs, we adopt advanced technologies and transform them into accessible innovations that bring healthcare within reach across the world.

While improving quality of care, we help reduce its cost, making it more accessible to a larger part of humanity. Today, Mindray’s products and services are serving healthcare facilities in over 190 countries and regions.

Your responsibilities:

• Analyzing the regional application cases raised from local application specialists to provide the integral solution, and escalate to Global Technical Service if necessary.
• Providing the professional application services to regional KOL customers, establishing the good relationship with doctors and increasing the satisfaction of Mindray products and academic services.
• Supporting the first unit installation of new product in regions and ensure the local team could provide good services and collect the problems or requirements properly after installation.
• Organizing training program for local application specialists to raise the professions and service ability. Providing internal technical discussion or sharing within region to deliver application news and recent case sharing.
• Self-developing the training materials and provide the qualified training program to internal, distributors and end users as a trainer, and help department to develop internal trainers for the further education events.

What are we looking for in you?

• More than 5-years work experience with good service skills in IVD products, such as Hematology, Biochemistry, Immuno, Urine, Coagulation, and other IVD analyzers. Be familiar with the principle, functional characteristics and engineering service of IVD products.
• More than 5-years of clinical application experience in IVD product companies or their distributors/partners.
• Technical support background and Hematology experience is preferred
• Graduate/Post-Graduate, major in Medical Laboratory Technology or related.
• Being familiar with the principle, functional characteristics and clinical application of IVD products.
• Being familiar with application process and customer relationship maintenance.
• Experience in delivering technical trainings of IVD products.
• Experience in on-site technical support, such as troubleshooting.
• Good in both written and spoken English with fluent Italian.
• Being familiar with Computer and Office Software ( Word, Excel and PPT).
• Customer orientation, with good interpersonal and communication skills .
• Perfect organization skills; ability to function independently with minimum supervision.
• Enthusiasm together with a can-do attitude.
• Willingness to be in a field-based role, supporting customers and travelling is required to perform the role.

What’s in it for you?

What a team to join!  We are high profile within the business, well regarded and have superb leadership within the team.  If you are looking to work with a manager that actively supports your continued growth and development... this is it. 

Mindray Europe, as part of the global Mindray business, offers a wide selection of bespoke benefits dependent on your location, along with a competitive compensation package and a commitment to a long-term working relationship.  With industry leading training and development available to you, you are sure to have a highly rewarding and mutually beneficial, career with Mindray, in a culture that values honesty and fun!

Our goal is to continuously improve and sustain an inclusive culture in which diversity provides deeper customer insights and creates a competitive advantage in the markets we serve.  By attracting, developing, and engaging the best team of diverse, empowered associates, we help build success for ourselves and our customers.

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As English is our business language - please submit your CV and application in English.