Title:  Clinical Application Specialist

Responsibilities :

  1. To analyze the local application cases raised from distributors or end users to provide the integral solution, and escalate to regional support if necessary.

  2. Provide the training program to local distributors, evaluate their application service ability and ensure distributors should provide qualified services to end users.

  3. Provide the professional application services to local KOL customers, establish the good relationship with doctors and increase the satisfaction of Mindray product and academic services.

  4. Regularly refresh and follow up the pending application problems and requirement from users and align with local internal and external team.

  5. Self-develop the training material and provide the qualified training program to distributors and end users as a trainer, and help department to develop internal trainers for the further education events.

Requirements : 

  1. More than 3 years work experience in clinical laboratory with good operational skills in IVD products, such as hematology/serology field. Be familiar with the principle, functional characteristics and clinical application of IVD products.

 2. More than 5 years of clinical application experience in IVD product companies or their distributors/partners. Be familiar with application process and customer relationship maintenance.

 3. Experienced in delivering technical trainings of IVD products.

 4. Experienced in on-site technical support, such as troubleshooting.

 5. Experienced in top/high standard/teaching/National customer services and professional communications 

 6. Good in both written and spoken English preferred