Title:  Service Engineer

IVD Service Engineer

Responsibilities：

• Responsible for on-site/remote technical service support for the related product lines;
• Provide training to distributors service team and biomedical engineer from customer, keep improving the service quality and customers' satisfaction;
• Customer satisfaction oriented, guide and manage all distributors on how to better manage their service team, and keep optimizing work procedure;
• Keep collecting end users' feedback and suggestions, and implement necessary improvement actions accordingly. 

Requirements:

• At least 3 years of customer service related experience in medical industry, preferred product background IVD products
• Good communication skills and customer service awareness, strong sense of responsibility, full of team spirit;
• Accept frequently travel as per work requirement;
• English - Upper-intermediate

Conditions:

• Competitive compensation package including KPI bonus (will be discussed individually during interviews)
• Corporate mobile and equipment support
• Social benefits (Health and Life insurance)