Title:  Field Service Engineer

Requirements:

• Bachelor Degree of above, majoring in Medical, Technical Bio-medical, or related field.
• Over 3 years working experience as Field Service Engineer, handling Patient monitor and life support products.
• Intermediate English speaking and writing skills.
• Proficient at Microsoft Office software and internal sales management system, preferably experienced in SAP operation.
• Domicile in Surabaya.

Responsibilities:

• Organize and coordinate value-added service activities to SKA customers , like BME activities , service week , BME central training , high end customer visit .
• Provide services including installation, troubleshooting to high end customers
• Handle and follow up customers complaints through phone, mail or other in timely and effective manner.
• Ensure customer’s satisfaction.
• Generate revenue from distributors, end users for service contract, spare parts, labor service, upgrade, etc.
• Coordinate with distributors and other related departments to follow up complicated problems as well as big projects.
• Manage regional distributor and provide support like technical training ,monthly review meeting
• Provide necessary technical support and team management support to the internal team