Title: Service Engineer
About Mindray:
At Mindray, we are dedicated to advancing health technology to bring better care to all. Since our inception in 1991, we've fostered innovation and achieved significant global impact. With operations spanning across more than 60 subsidiaries and a team of over 21,000 employees worldwide, we serve healthcare providers in over 190 countries and regions. Our comprehensive solutions empower healthcare providers, optimising management and boosting efficiency.
The Opportunity:
Are you passionate about healthcare technology and eager to make a meaningful contribution in the medical industry?
We are currently seeking a Field Service Engineer to join our friendly and supportive team based in Norwest, NSW. In this role, you’ll be part of a dedicated service team providing high-quality technical support to customers across our medical device portfolio.
What You’ll Do:
- Respond to customer technical requests and provide professional support, including on-site and workshop service.
- Complete all planned Preventative Maintenance (PM) services on time and to the standards outlined in the service manual.
- Conduct new installations with all required checks and tests.
- Maintain service-related documentation and update records in the CRM system.
- Assist Sales and Marketing teams with pre-sale technical support.
- Effectively manage the service area, including promoting new contracts and liaising with customers for renewals.
- Maintain tools and test equipment, liaising with team members to ensure proper calibration.
- Track and maintain both parts and loaner inventories allocated to this location.
- Share responsibility with other engineers for after-hours service calls.
What We’re Looking For:
- Tertiary qualifications in Biomedical Engineering, or qualifications in Mechanical or Electronics Engineering.
- Previous experience in a hospital or medical device environment is highly regarded.
- Working knowledge of patient monitors, anaesthetic machines, and ultrasound systems is preferred.
- Strong customer service orientation with the ability to build trusted, respectful relationships.
- Effective time management and the ability to prioritise and manage multiple tasks.
- A fast learner with a curious and proactive mindset.
- Excellent verbal and written communication skills.
- Team player with strong interpersonal and collaboration skills.
- Willingness to travel as required with a current driver’s license and access to a vehicle (essential).
Why Mindray?
- A rewarding role where your work has a direct impact on patient care and hospital operations.
- Long-term career growth with a global leader in healthcare technology.
- Ongoing training and professional development to support your success.
- Competitive remuneration package.
- Free on-site parking at our Norwest office.
- Hybrid working arrangement aligned to operational requirements.
Our Commitment to Diversity and Inclusion:
We are dedicated to fostering an inclusive culture where diversity enriches our customer insights and gives us a competitive edge. Our commitment to diversity and inclusion extends wholeheartedly to all candidates. We warmly welcome applicants from diverse backgrounds, including those from First Nations communities. We firmly believe that a diverse workforce not only reflects the communities we serve but also brings unique experiences and perspectives that drive innovation and excellence in everything we do.